Singularity
Effective design and engineering support for all our products and services are
delivered through our Professional Services Team, twenty four seven.
Through our Customer Service Management System our customers have a single point
of contact to take care of all their service needs.
Experience
Our consultants help you identify the optimum solution to a particular problem
or how best to exploit a new technology. Project managers pull together the expertise
of the whole Margolis Group and manage every stage of the project from design
concept to completion. Engineers test all the equipment being used for compliance
and functionality before and after installation.
Aftercare
Tailored training programmes get staff quickly up to speed. In the event of a
problem, our remote diagnostics and repair service can often fix it before the
client has even noticed the problem. If a site visit is needed, an emergency support
service is on call 365 days a year, 24 hours a day, with guaranteed response times.
Our own engineers undertake all maintenance and repair work ensuring continuity
throughout your support contract.
