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SUPPORT

Our priority is to provide you with an outstanding level of support.

To truly maximise the benefits of multi-functional technology and related software, the highest support levels are crucial at all times.

We pride ourselves on delivering the very latest support packages at every level from 98% device uptimes through to remote diagnostics 24/7. Margolis have the right support package for your organisation.

 

Why choose Margolis?

As an Advanced Solutions Partner, we are annually audited by Canon UK and have the specialist skills and accredited technicians to guarantee an outstanding level of support. 

5 year replacement warranty

Our service agreements include a five year replacement warranty on all multi-functional devices.

Bespoke Service level agreement

Bespoke support packages that are geared to your business and include targeted device uptimes of 98% and on site support in under 4 hours.

Preventative maintenance

To achieve our target of 98% uptime and reduce the number of unplanned emergency call outs, we implement a programme of preventative maintenance visits to ensure your device operates at optimum performance.

In addition, we monitor your device using our remote diagnostic tools to resolve potential issues before they develop into a problem. Remote tools allow us to predict consumable requirements and deliver replenishment stocks just in time.

Help desk hotline

Our help desk hotline number gets you directly through to a member of our support team who will deal with your request quickly and efficiently.

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"We have used Margolis for years. One of the main reasons we have stayed with them is their reliability and excellent customer care. Ultimately, the deals we have received have been excellent and the personal touch is an added bonus"
Salans LLP
"I have used Margolis for many years and brought them into my different organisations . Simple rationale; great products saving time and money, backed up by excellent customer care and an attention to detail to get it right first time"
Civil and Commercial Cost Lawyers
"With 150 sites across the UK, we needed a partner that would provide us with a clear, simple approach to resolving major issues such as document security, paper waste and cost control."
Caring Homes Healthcare Group
"Margolis’s professional and consultative approach to resolving these issues has ensured that we will be working very closely with them to further reduce operational costs throughout our company in the future."
Caring Homes Healthcare Group
"For over 10 years Margolis have provided Bovis Homes with dependable devices backed up with a professional technical team who ensure that the service we receive is exemplary."
Bovis Homes PLC
"I would recommend Margolis to any company wishing to control and reduce their print costs with a professional and friendly company."
Bovis Homes PLC