Support Services | You run your business, we'll do the rest
You want your copier, fax and scanner to work all the time, every time - because you have a business to run. We understand this, and that is why a key area of our business is ensuring a rapid support response from our qualified consultants to any issue that you may encounter. We pride ourselves in delivering high uptimes and a constant output on all our document management systems; we even remotely monitor all our devices to ensure that simple things like the ink running out - never happen.
1Remote diagnostics
We all know how hard it can be to explain a problem over the phone or with an email, that is why we run software that allows us to remotely diagnose problems online, usually we capture any problem before you are even aware as we receive any alert directly from the device so that one of our service engineers can immediately rectify the problem.
2Technical support
From time to time one of your departments may want to perform a specific task and need a quick helpful debriefing on how to execute it. Our technicians can give you that knowledge
3Help desk
All our devices have an easily visible sticker applied to them with our help desk hotline number. From time to time one of your departments may want to perform a specific task and need a quick helpful debriefing on how to execute it, or maybe they have forgotten how to use some of the functions – We are here to help no matter the issue.
4Fully accredited technicians
All our engineers receive specialist training from Canon on all the devices and software that we supply. We never have technicians or consultants in the field without the required training. We pride ourselves giving accurate information and resolving issues in a rapid and helpful manner.
5Just in time supplies
There is nothing more frustrating that performing an important task when something runs out, such as the paper or the ink. Not only do we remotely monitor all your devices to ensure they are fully stocked without you noticing, but we can supply anything that you may require with short notice.
6High uptimes
It is part of commitment to excellence to ensure that every device we supply to our customers is fully operational for as long as possible, it’s natural for every device to require maintenance from time to time, but we pride ourselves in a delivering a rapid turnaround no matter what the issue.
7Preventative maintenance
Our fully accredited engineers are trained to look for problems before they occur, every time they are called to resolve one issue with one of our devices they automatically run system checks on the rest of the device. Our remote diagnostic tools also allow us to be alerted to any potential problem by our devices in the field giving our engineers the chance to resolve the issue before it escalates to a disruptive problem.
