More Revenue, More Satisfied Customers
Exceeding goals is tough in competitive times. Sales teams are fighting against time as much as they are for customers. It all revolves around information and who can use it the most efficiently. That’s where Document Management comes in.
Benefits of Document Management
- Quicker processing times
- Faster information retrieval
- Increased time for new sales
- More efficient sales cycle
- Sharper competitive edge
- Better customer service
Account Managers must be able to handle a wide variety of issues, for a broad range of customers. “Road Warriors” are bombarded with questions, while the staff back in the office scramble to address them. Nowadays, customers look for answers on a company’s website or social media platforms. Either way, successful sales depend on quick access to accurate information, so the ability to call up the right document at the right time is vital.
With Electronic Document Management (EDM), enquiries coming from existing or potential customers can be handled immediately – no need for long searches and unnecessary callbacks. From generating proposals to handling complaints, every process will be significantly more efficient. Employees will have more time for strategic work, while administrative tasks are either automated or streamlined. Customers benefit from better support, which results in increased satisfaction and more motivated employees.
Unfortunately, in the real world, sales people often feel like they’re the last to know. Only a well-informed sales force can approach customers with confidence and inspire the same confidence in your company’s products and services. Easily accessible records and marketing materials play a large part in forming this knowledge base.
Information for Customers
In this digital age, customers demand quick and easy access to information. If all of your documents are stored in a central document pool, and customers can access them via the internet, there’s an opportunity to gain an advantage over your competitors.
Fast, Accurate, Reliable
An effective Document Management System guarantees higher productivity. Information stays current for internal/external employees and customers alike. Necessary controls and authorisation processes are streamlined. Everything is geared towards the customer.
From Documents to Value
In any organisation, documents should be translated into data, which can be interpreted as insight, resulting in a valuable business asset. Regardless of format or source, documents should be readily available, where and when needed, and one search should quickly locate related documents. Speak to our expert consultants about automating your business processes and workflows by electronically managing and sharing your documents.