Without question, hospitality is one of the most exciting, dynamic and busy industries of all. It constantly involves walking a tightrope, balancing the provision of state-of-the-art facilities with cost management.
The varying demands and quirks of guests, controlling expenses and managing all other responsibilities can be taxing for even the most skilled manager. In fact, it takes much more than a good manager to bring order in the chaotic world of the hospitality industry.
Every industry has to face its own set of challenges. While some of the challenges may be similar in all organisations, most are specific to the industry. Here are some top challenges faced by the hospitality and recreation industry.
Chaos and Mismanagement
Chaos and mismanagement are inevitable throughout the hospitality and recreation industry because of the nature of the business. Too much paperwork, poor workflow and a decentralised information management system result in loss and misinterpretation of information. Centralising all documents and improving workflow will increase efficiency and allow hotels and recreational centres to stay competitive in a constantly changing environment.
Too Much Paper
Typically, the paper handled in the hospitality industry on a regular basis are operating sheets, employee applications, employee records, supplier invoices, cash receipts and sales reports. These documents are scanned and emailed and, in some cases, faxed or sent via courier to headquarters for approval, retention and reconciliation purposes.
Apart from these paper documents, there are many more electronic files such as MS Word, Excel and images to be handled. The solution to all these problems lies in incorporating a simple technological system that is affordable, provides cost savings, simplifies workflow and brings order to chaos. Our Electronic Document Management (EDM) system is the answer.
- Reduces clutter resulting from too many papers and bills
- Saves cost by eliminating the need to store records
- Simplifies workflow and improves collaboration
- Organises and secures sensitive and personal information
- Instrumental for regulatory compliance
- Doesn’t require strong technical skills